Why has my bill increased

[Martha2025]

My bill has increased why?

[Daniel0210]

@Martha2025 
l’m afraid you aren’t speaking to Sky Customer Services by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

The most common reason for a bill increase (other than the inevitable annual price increase in April) is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[Martha2025]

I disagree it's only the last 3 months the bill has increased

[PandJ2020]

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@Martha2025 wrote:

I disagree it's only the last 3 months the bill has increased

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It's not clear who or what you are disagreeing with - but you're not contacting Sky here.

Look at your online bills as they are fully itemised.  Then call Sky if you need to.

[Daniel0210]

@Martha2025 

Have you compared those bills with previous ones to see what has increased?

And I'd already said we are customers here so we can't see you bills.