Why did I pay twice this month?

[Antonino]

Hello my name is Antonino Alma, I saw that I paid twice this month I would like to know why? Thanks a lot

[caesarome]

@Antonino 

A couple of questions:

Are you new to Sky ?

Did you make a manual payment ?

[Antonino]

It's already been 2 months with this month that I'm with Sky, and yes I sent the money manually, I saw that there was also the payment on the 18th

[GD1]

@Antonino  You don't need to make manual payments as sky will use the payment details you provided when you signed up.

Does a credit show on your account?

[Daniel0210]

@Antonino 
The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment. 

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

[caesarome]

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@Antonino wrote:

I saw that there was also the payment on the 18th

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That is why when you join Sky you provide details so Sky can take it from you automatically each month as you do not need to make such manual payments so if you can confirm you now see a credit we can arrange some help for you via here to get it refunded if you want ?