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Discussion topic: Why am i still charged

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This message was authored by Gunnar86 This message was authored by: Gunnar86

Why am i still charged

I no longer use Sky Broadband and Talk for the past month, why am i being charged a full amount for a service I am not using? 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Why am i still charged

Posted by a Superuser, not a Sky employee. Find out more

Have you actually cancelled it and had confirmation?

 

Usage is not a factor in billing.

 

If you have successfully cancelled then billing continues as normal during your notice period (including monthly in advance charging past the cessation date).  The following bill will generate a credit back to cessation date.

I am just another Sky customer and my views are my own
This message was authored by Mark39 This message was authored by: Mark39

Re: Why am i still charged

Posted by a Superuser, not a Sky employee. Find out more

It sounds like you haven't cancelled your broadband service. Whether you're using it or not is immaterial. To,cancel, call Sky to give the notice required.

This message was authored by caesarome This message was authored by: caesarome

Re: Why am i still charged

Posted by a Superuser, not a Sky employee. Find out more

@Gunnar86 

Sky will not stop your billing for this just because you don't use it anymore as it is up to you to give the required notice of 14 days to cancel it which you can do if you are not in a contract.

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