Discussion topic: Why am i still charged
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Message posted on 29 Nov 2024 08:16 AM
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Why am i still charged
I no longer use Sky Broadband and Talk for the past month, why am i being charged a full amount for a service I am not using?
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All Replies
Message posted on 29 Nov 2024 09:01 AM
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Re: Why am i still charged
Have you actually cancelled it and had confirmation?
Usage is not a factor in billing.
If you have successfully cancelled then billing continues as normal during your notice period (including monthly in advance charging past the cessation date). The following bill will generate a credit back to cessation date.
Message posted on 29 Nov 2024 09:02 AM
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Re: Why am i still charged
It sounds like you haven't cancelled your broadband service. Whether you're using it or not is immaterial. To,cancel, call Sky to give the notice required.
Message posted on 29 Nov 2024 09:39 AM
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Re: Why am i still charged
Sky will not stop your billing for this just because you don't use it anymore as it is up to you to give the required notice of 14 days to cancel it which you can do if you are not in a contract.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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