13 Jun 2024 05:10 PM
13 Jun 2024 05:18 PM
Posted by a Superuser, not a Sky employee. Find out moreUnfortunately your Puck is activated automatically, and billing starts 14 days after delivery, regardless of whether or not your broadband service is up and running. You could try complaining to Sky (we're a customer Community).
13 Jun 2024 05:40 PM
@Tl1991 wrote:
Why am I getting my bill when I havnt even got my broadband installed yet to use my sky puck with I don't understand this
It's unwise to order Sky Stream without an active broadband connection already in place. It cannot function without it.
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