Why am I getting an email saying I haven’t paid my bill when I have

[Natalie080803]

I have paid my bill online and the money has been taken out of my bank and I've just received an email saying it hasn't been paid when I have. I haven't had any money sent back to my bank either 

[caesarome]

@Natalie080803 

What else does this email say, does it include a link that says it is going to your account because if it does then it isn't from Sky but from someone who wants to capture your financial details.

[Natalie080803]

Yes the link goes to my account, I have the app and it takes me straight to it. There's no way to call sky is there?

[caesarome]

I'm still not sure about that email but if your account is up to date then you should have nothing to worry about.

[Mark39]

@Natalie080803 do you have a direct debit set up? And if so, was it returned unpaid by your bank?