Cancelled Sky broadband on 18th June and am now being charged for late payment

[Chloepasquall]

 

I cancelled my broadband on 18th June. I was told to keep my direct debit open because Sky owed me some money. I had a right to exit email hence my cancellation because the service and broadband are both utterly horrendous. 
I kept the direct debit open as instructed but did not receive my refund instead I was charged for a monthly bill the following month. I therefore cancelled the direct debit and I have now been emailed by Sky to say I owe the monthly payment and I'm also being charged £10 extra for late payment. 
my account is cancelled. Please remove all charges and stop contacting me 

[Mark39]

We're a customer Community.Sky won't know who you are from your post here. I'd suggest contacting Sky to find out what has gone wrong, otherwise they're likely to pursue you for payment.

[Chloepasquall]

If it wasn't so impossible to contact them I would do exactly that. The web chat is no help and it is impossible to get through on the phone 

[PandJ2020]

If Sky believe you have an outstanding payment then they won't talk to you until it's paid.

Alternatively, you can try calling from a number they don't recognise.

Due to notice periods and monthly in advance charging you can be billed longer than expected - but you will receive a credit back to the point of cessation.