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Avatar for Billym60
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This message was authored by: Billym60

Message posted on ‎21 Apr 2026 03:49 AM

Whole home..

I cancelled the whole home package over. Month ago I now only have one puck.. Why am I still being charged for whole home??
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Avatar for caesarome
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This message was authored by: caesarome Answer

Message posted on ‎21 Apr 2026 11:52 AM

Re: Whole home..

Posted by a Superuser, not a Sky employee. Find out more

Does the whole home package show here:

https://www.sky.com/mysky/tv/tv-packs

 

If so are you able to cance it ?

 

If it doesn't show or you can't cancel then you will have to contact Sky about this.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎21 Apr 2026 04:54 AM

Re: Whole home..

Posted by a Superuser, not a Sky employee. Find out more

@Billym60 

Was another bill due within the notice period for cancelling it? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
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Message posted on ‎21 Apr 2026 07:02 AM

Re: Whole home..

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In addition to above.

In your MySky account for your TV bill, is it still showing on your future bills, like May and June.

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This message was authored by: Billym60

Message posted on ‎21 Apr 2026 11:48 AM

Re: Whole home..

Hi. Yes but future bills are saying it's still the same. 

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This message was authored by: Billym60

Message posted on ‎21 Apr 2026 11:50 AM

Re: Whole home..

I understand the bill would be different for first moth after cancelling but future bills are the same price?? Thanks. 

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This message was authored by: caesarome Answer

Message posted on ‎21 Apr 2026 11:52 AM

Re: Whole home..

Posted by a Superuser, not a Sky employee. Find out more

Does the whole home package show here:

https://www.sky.com/mysky/tv/tv-packs

 

If so are you able to cance it ?

 

If it doesn't show or you can't cancel then you will have to contact Sky about this.

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If you need help please provide as much information as you can
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