We have been disconnected and we don't use sky

[Ra27]

It's about my sky tv, we are not using it and we have been disconnected from using the wifi. I sent a message sometime ago that we don't want to use the sky tv,just the wifi but you disconnected it ,we just want only wifi 

[Daniel0210]

@Ra27 
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

What do you mean by "sent a message"?

You need to pay what Sky say you owe and reinstate your payment method. You will then get your broadband switched back on and you can then contact Sky to cancel your TV subscription provided you're not in a minimum term. 

[Ra27]

Removing the sky Q from our package to remain sky internet,

I have also contacted sky during the notice of contract renewal but I couldn't get through 

[Daniel0210]

@Ra27 
To cancel your TV subscription fully, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.