Was told i could end my contract one day and then told another i couldnt

[JHart97]

Im not happy at all, 

VM has recently been installed in my area with an amazing deal. 
I called up sky to confirm how much it would cost me for an early termination fee to leave (as you would think is normal) 
The first guy i spoke to said it would be between £130-140 so i agreed to call back and complete the cancellation after i signed this new deal. 

I called today and was told i couldn't cancel my subscription even with a ET fee. 

This has left me stranded, now with a whopping sky bill which is stupidly priced and a install from the other company coming next month!!!! 

Do i have any stand on this as in the contract now looking through states i must serve minimum term. But as i called to confirm before hand, and they had agreed then i was misled 

[SKY1992bf]

@JHart97  I don't believe you have a case because as with any offer made by sky it has to be accepted on the spot (as it may not be available next time you call) which you admit you didn't as you phoned back the next day 

all you can do is lodge a formal complaint and go from there 

https://www.sky.com/help/articles/how-to-make-a-complaint

[TimmyBGood]

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@JHart97 wrote:

The first guy i spoke to said it would be between £130-140 so i agreed to call back and complete the cancellation after i signed this new deal. 

I called today and was told i couldn't cancel my subscription even with a ET fee. 

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Cancellation for which Sky service(s)?

A penalty charge applies to broadband, but Sky typically doesn't permit early exit from subscription television at all.

If you have both from Sky, confusion is likely to arise.