Warning: Cancellation Issues

[L.+Duffy]

<Takes deep breath>

Looking to cancel my SkyQ TV packages I phone Sky today. I thought I'll give plenty of notice so that my family and I can finish the shows we've recorded before handing back the boxes. 

It went well at first as I asked if I could cancel ahead of the thirty days notice they require. "No problem" was the response and I asked to cancel after two more months. 

Then the problems started. While on the call I got a text from Netfllix that my subscription had been paused. As various other messages came in I quickly went through them and was shocked to find that another text said that my TV packages would be "cancelled in two days"! 

I checked emails and saw that I had one which confirmed the cancellation date two months from now and yet the text said two days. 

Still on the call I asked the agent and she assured me that the cancellation was indeed set for two months. 

I hastily turned on my nearby Mini box only to discover it had already been rendered inactive. Heading downstairs to my SkyQ box it looked okay at first but I soon discovered that while it was showing channels it wouldn't allow viewing of recorded items that were from Sky channels. Odd since those channels were still viewable in the guide. 

After much discussion it now appears that I have to wait 48 hours for them to fix what was broken in seconds! 

I can now see on my account that some things like Signature and MultiRoom are actually listed with the correct date but everthing else (including the boxes, HD, etc) are listed as cancelled today. And yet I can't watch recordings or reconnect the mini boxes. 

Something in the package system is seriously broken.

I decided to do it today (Saturday) because the rest of family was out. I thought it would be less disruptive. 

Well that didn't work. We don't have access to the episodes or the Netflix shows that we all wanted to watch this weekend.   

"Believe in Better"? 🙄

This is more of a cautionary rant for other people but if anyone from Sky is reading this... we'd really like our TV fixed before Monday, please. 😏

[SuperMatt]

Hello, @L.+Duffy. I'll send you an invite to a private chat shortly and we can help you get this looked at for you. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[DaveDrizen]

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@L.+Duffy wrote:

<Takes deep breath>

Looking to cancel my SkyQ TV packages I phone Sky today. I thought I'll give plenty of notice so that my family and I can finish the shows we've recorded before handing back the boxes. 

It went well at first as I asked if I could cancel ahead of the thirty days notice they require. "No problem" was the response and I asked to cancel after two more months. 

Then the problems started. While on the call I got a text from Netfllix that my subscription had been paused. As various other messages came in I quickly went through them and was shocked to find that another text said that my TV packages would be "cancelled in two days"! 

I checked emails and saw that I had one which confirmed the cancellation date two months from now and yet the text said two days. 

Still on the call I asked the agent and she assured me that the cancellation was indeed set for two months. 

I hastily turned on my nearby Mini box only to discover it had already been rendered inactive. Heading downstairs to my SkyQ box it looked okay at first but I soon discovered that while it was showing channels it wouldn't allow viewing of recorded items that were from Sky channels. Odd since those channels were still viewable in the guide. 

After much discussion it now appears that I have to wait 48 hours for them to fix what was broken in seconds! 

I can now see on my account that some things like Signature and MultiRoom are actually listed with the correct date but everthing else (including the boxes, HD, etc) are listed as cancelled today. And yet I can't watch recordings or reconnect the mini boxes. 

Something in the package system is seriously broken.

I decided to do it today (Saturday) because the rest of family was out. I thought it would be less disruptive. 

Well that didn't work. We don't have access to the episodes or the Netflix shows that we all wanted to watch this weekend.   

"Believe in Better"? 🙄

This is more of a cautionary rant for other people but if anyone from Sky is reading this... we'd really like our TV fixed before Monday, please. 😏

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If you want to carry on with Netflix after cancelling with Sky . By going to Netflix web site and put in you login you used though Sky. If as you say your Netflix has been cancelled though Sky,  you should get a prompt to add new payment details, once done and net fix taken this's months payment  your Netflix should continue  straight away and any thing you have set up still there and be able to watch what you wanted watch this weekend.