Want to make formal complaint

[Hannahmcn]

How do I make a formal complaint? 

They have been overcharging me, keep making cases and telling me they are going to sort it but they are actually ignoring me and doing nothing but over charging me constantly. 

So I'm going to cancel and want to make a formal complaint because it's ridiculous going on 3 months now. 

[MarkGoldsmith]

---

@Hannahmcn wrote:

How do I make a formal complaint? 

They have been overcharging me, keep making cases and telling me they are going to sort it but they are actually ignoring me and doing nothing but over charging me constantly. 

So I'm going to cancel and want to make a formal complaint because it's ridiculous going on 3 months now. 

---

https://www.sky.com/help/articles/how-to-make-a-complaint

[Mark39]

@Hannahmcn have Sky acknowledged that you're being overcharged? We do see many instances where customers are not actually overcharged though it appears that they are. 

[Hannahmcn]

Yeah they have agreed I'm being overcharged but yet keep giving the run around going 3 months now saying yes I'm being overcharged we will open a case to get it corrected but this is the exact conversation every time.