Waiting for refund after leaving

[Chris+Foster]

Hello, I left sky on the 24th of December 2025 and I am still waiting for my refund. It shows on the account as credit £36 and this will be taken forward to the next billing? 
I can't seem to talk to anyone it's like an endless battle with going around in circles. 
can anyone sort this out?

[Daniel0210]

@Chris+Foster 
Refunds after cancelling should take about 6 weeks from your last day of connection but posts suggest it’s taking longer.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply if the payment method is still active.

[Chris+Foster]

Hi, that would be great. Payment method has not been cancelled. 

[Daniel0210]

@Chris+Foster

I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Chris+Foster]

Ok will do, thank you. 

[Allan95]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[JPE1944]

Hi,

I have these issue, I'm owed £79. I left sky at the start of Jan and am still waiting on a refund?

[Wozza1995]

Hi, is there you could escalate my refund as well please?

[caesarome]

@Wozza1995 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Brill+Gill]

Thanks for escalating this @caesarome. We’ve sent @Wozza1995 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.