Waiting for a £10 esco voucher

[RichMax65]

2 weeks ago we had a call from SKY saying they wanted to reward us as 17 year DIAMOND VIP customers and offer us the whole home offer for our second tv. We rarely use it and it was a very bad line and we could  barely understand him so we must have asked him at least a dozen times are you sure this is free.We are pensioners. Its not something we would pay for. Man said he would send the puck and paperwork. Puck arrived but no paperwork either online or by post. Alarm bells ringing so we did nt even open the box. Long story short it seems we were duped. The puck was indeed free but the whole home set up was actually going to cost us £8 reduced from £15 for 2 years so we rang to cancel and request return packaging. "nd day we rang again only to find the 2nd person we spoke to (sorry he i new all he did was put a complaint in for you). This lady cancelled and started returns paperwork and has sent a £10 voucher from Tesco. I can see a note of it on our next month bill but I can't find any physical sign of it to actually use it. HELP PLEASE

[Jason-]

Hello @RichMax65, we're sorry to read about your experience with us and the problems you're having returning your Puck and getting a Tesco voucher you have been promised. I'll send you an invite to a private chat shortly and we can help you get things sorted 😊

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-