Vulnerable customer and cannot contact sky.

[Carolyn191]

• I am audhd and just lost my job. I am paying £50 just for broadband and just cannot afford it any more. I want to discuss it with them but cannot afford to ring as not free for me. Can anyone help as I'm going round incircles and getting very stressed. 

[Daniel0210]

@Carolyn191 
If you are behind with payments you may not be able to talk to Sky if your services are already restricted.

If you have health issues that might affect your ability to communicate, it may be worth registering with the Sky Accessibility Team who may be able to help. Once registered there are also different methods of communication with this team other than phoning so have a look at the related links here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance