I had sky for almost 15yrs, then canceled it. After a couple of weeks I decided to get it back, but since then I've been unable to access ViP. Its been a few months now but still nothing.
You should still be a Sky VIP customer (as nearly all customers are) but you'll have lost whatever level you'd attained before cancelling.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Have you made sure you are logged in with a new ID ?
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