Refund for unused services

[RosemaryO]

Hiya, I have recently cancelled my broadband with sky as out of contract and they have credited my account with 56 euro which they are saying will be taken from my next bill. However I have changed provider so need this money refunded into my account however there is no sign of it coming back and I've sent back the equipment and everything. Anyone dealt with this before? Thanks Rose

[Daniel0210]

@RosemaryO 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process is unavallable and we don't know when it'll return.

If you don't want to wait you will need to contact Sky Ireland and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.