Discussion topic: Viewing previous bills / statements

This message was authored by: welsharchitect · ‎30 Dec 2023

I want to view previous bills / statements to both my sky broadband/talk and sky mobile. This was previously available however it is now restricted - why!

This message was authored by: MarkGoldsmith · ‎30 Dec 2023

@welsharchitect how exactly are you trying to access it as bills for the last 18 months are available?

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by: caesarome · ‎30 Dec 2023

@welsharchitect

Can you view your current bill or does doing so also return a restricted message ?

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This message was authored by: bims2 · ‎28 Jan 2024

I want to view my old statements too. I contacted their customer service was directed to an offshore agent who told me that sky would send me copies of my old statements in 2-3 days. I have received zero. I am **bleep** off about this and I know I have a legal right to view them.

This message was authored by: Daniel0210 · ‎28 Jan 2024

@bims2

I believe Sky can/will only resend bills in the format you normally receive them.

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This message was authored by: bims2 · ‎28 Jan 2024

The account is closed. The rep told me she would have to send me the printed statements as they are unable to send them to me PDF. In any event she lied. This was the highest agent they could escalate my issue to. Regardless I still have a right to my information. I need it for my own records.

This message was authored by: Mark39 · ‎28 Jan 2024

@bims2 wrote:

I want to view my old statements too. I contacted their customer service was directed to an offshore agent who told me that sky would send me copies of my old statements in 2-3 days. I have received zero. I am **bleep** off about this and I know I have a legal right to view them.

How old? I don't imagine that Sky,qre questioning your 'legal right' of access to them.

'

This message was authored by: bims2 · ‎28 Jan 2024

No they didnt. They confirmed I have a legal right to view them. The bills I want to see are from 2019-2021.She could view them but for some reason they can't make them downloadable. They need to be printed and she told me they would do that. It's been a few weeks now. I dont understand all this restricting access to viewing data that's going on.

This message was authored by: SKY1992bf · ‎28 Jan 2024

@bims2 You can access upto 2 years worth from your online account even if it's now closed

anything older than this has to be put through as customer information request using the link below

https://www.sky.com/help/forms/customer-information-request

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Discussion topic: Viewing previous bills / statements

Viewing previous bills / statements

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