Very helpful!

[YD007]

I just wanted to thank the sky employee who sorted my refund query.  I mistakenly ended the conversation before I had passed on all required info but the person obviously worked out what was required and sorted everything.  Excellent customer service.  Thank you.

[GD1]

@YD007  You would be better posting your thanks here https://helpforum.sky.com/t5/Send-Thanks-to-Sky/idb-p/sendthanks  so it will get to the right person