Verbal password

[Guitars101]

I was asked for a verbal password over the phone because I was trying to replace my stolen sky q mini box,  they said that the online password is different.  I don't remember doing the verbal password on the phone.  Any advice would be appreciated.  

[Mark39]

You must have previously set one up, or Sky would know not to ask for it. I'd give them another call and sort out the password first - tell them you can't remember it, and ask to set up a new one. Once you've done that, you can more easily sort out the Mini.