VIP for over 20 years

[Persey]

My husband (died 9 years ago come August) and I have had Sky TV for over 25 years. 

I don't have porn channels, sports, fancy movies and the bill has zoomed to £80 odd a month.

I'm so upset.

In all these years we've only had 3 sky boxes. 

Why do you punish loyal customers? 

No way I can pay this outrageous price. 

Loyal VIP customer will be cancelling at the end of the week. 😡

[PandJ2020]

You are charged full price unless you call and negotiate a fixed term deal.

[caesarome]

@Persey 

All customers have VIP status on their accounts as it counts for nothing with regards to what you pay./

As you do not appear to have a discount on your account then you need to call Sky to see what they will offer you and if they do you will need to make up your mind on the spot and this will mean agreeing to a new 24 month contract.

[DaveDrizen]

If you just the basic package what you paying £80 a month for as the entrainment package signature is only £42 a month at present full price. What else are you paying for ? If that all you want get to sky to get your package changed just to that

[Daniel0210]

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@Persey wrote:

Why do you punish loyal customers? 

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@Persey 

Just to point out, you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

We can’t see your bills but the usual reason for a bill increase (other than the inevitable annual price increase in April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.