VIP Customer for 26 years feeling very non VIP

[VIP1]

Hi.As you will see I have had an account for many years.My contract has expired but nobody has been in touch to offer me a better deal!?I am hearingbfrom friends and family who are much younger subsribers that they have much better deals??I need to speak to someone to agree a new deal but I cant get any sense out of he message chat.

If someone doesnt contact me I will close my account??

[Daniel0210 · Accepted solution]

@VIP1 
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

You need to initiate the contact. If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[Mark39]

@VIP1 as a long term customer, you would surely know that Sky don't necessarily contact you to offer you a deal when your contract expires. It's up to you to contact Sky if you want a further deal.