VIP Cinema Tickets

[Mandy5264]

I claimed my free cinema tickets for January but codes were emailed to my old email address even though I changed my details on sky to new email address

[caesarome]

If you no longer have access to your old email address then I would contact the ticketing at Sky for help with this - support @ skyticketit.com (no spaces)

[Mandy5264]

Thank you I do have access but I am in the process of closing down the old email account.  I get all other correspondence to my new email just not the VIP reward cinema tickets 

[caesarome]

Similar issues with emails addresses and the app have come up before so I would still email the ticketing team to see if they know why this is happening and where if anywhere else it needs changing.

[Mandy5264]

Thank you again I have emailed them