Upset with customer service

[Me671]

I have just finished another awful experience with your customer service personnel .. I have been a customer for over 21 years and NEVER in all that time has any telephone call with you left me in a happy state .  It is such a horrible experience.. I had to call three times in the space of 15 minutes as once I got cut off and the next time I wanted to check the price I was given .. I called back 5 minutes later to be given a different price much higher than 5 minutes earlier .. when I asked for a manager to call me back regarding this as I was obviously very unhappy .. your representative kept saying this was not possible .  Until I point blank asked him if he was refusing me a manager call back .  Why is it your customer service is so bad ?

[caesarome]

@Me671 

You are talking to other customers here but if you feel that strongly about what has happened then feel free to register a complaunt:

https://www.sky.com/help/articles/how-to-make-a-complaint

[Daniel0210]

@Me671 

To my knowledge Managers in Contact Centres are not public facing. They are there to provide assistance to the staff. 

[Mark39]

@Me671 unfortunately any offer Sky make to you when you're on the phone to them lapses as soon as you put the phone down, unless you accept it there and then. Any offer you receive in a subsequent call can be higher or lower. 

By all means raise a complaint, but realistically there's really no point in a manager calling you back as the above is normal. 

[Gavin+Noble]

I've felt for years companies, not just Sky, are guilty of poor contact centre experiences due to moving them overseas. It's hard enough to understand certain UK accents but adding in Indian etc accents increases customer frustration as you either have to repeat what you say multiple times or ask them to repeat themselves. 

For years Sky resisted the change and I appreciated that even if they had the worst automated menu system ever developed! These days it depends on which team you want as to whether you get a UK based staff member or an overseas one!