Upgrade grumble

[Auntie+Clarky]

Hi. Has anyone else not online savvy had feelings of frustration when upgrading? I have looked online and saw parts of my package was out of contract and I should upgrade now and be charged £10 for the privilege. I called for help and a lovely lady looked at my account and said she could do nothing because I was on a good deal anyway and the £10 was an admin fee and she wouldn't do anything about that either. So I signed back online and upgraded feeling totally fed up after going round and round in circles trying to see my best options . Gave up. Upgraded paid the £10. Then saw an offers page with things cheaper than I am now paying for the next while. Rant over. I try to be independent. But feel like I have nowhere to turn. There used to be such nice helpful online and phone people. But now it seems they can only tell me what I already now. Fed up. Can't even get a real person on chat.

[Mark39]

---

@Auntie+Clarky wrote:
Upgraded paid the £10. Then saw an offers page with things cheaper than I am now paying for the next while. 

---

If it makes you feel any better, most offers that Sky advertise are for new customers 

[Auntie+Clarky]

Thank you just make me wonder what benefits long term customers have!

[Mark39]

That's pretty much just Sky VIP. You would be hard pressed to find much in the way of financial benefit nowadays I'm afraid.

[Auntie+Clarky]

I wonder if I'd have better service if I was to say I was leaving. Thing is I feel obliged to pay as there is nothing comparable 

[peter-marlow+1966]

You could try ring sky again  and ask to talk to the retention team, I  did  that in February  of this year and got a really good  deal on a two year contract,  top line tv package  with whole home sky sports, cinema,  kids, dolby atmos and uhd, ads skipping sky ultimate, and netfixs premium all for £70 a month, I  have 2 55inch sky glass tvs  a gen 1 and a gen 2 a puck, sky live camera, 43inch  lg, smart tv, also got a good  2 deal on my gigafast  broadband of £43 a month too you can get good deals, I  said to them that I have been with  you  for  18 years and  why are  new customers  able to  get a puck and the package with broadband  for a total of £120 a month, the retention team  have better it for me for the next 2 years you just have to be prepared  to Huggle or walk away 

[Auntie+Clarky]

Thank you. I wish I'd known about the retention team. Well November is when some other parts of the contract renews and I'll be up and fighting!