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Message posted on ‎23 Sep 2026 03:02 PM

Update address - delivery failed

I have just switched to Sky and am awaiitng the delivery of my Sky products. Today Royal Mail tried to deliver my Sky Puck but couldn't as the delivery address is incomplete, so they have returned the product to Sky.

 

I need to update my address to add my house number (I live in a block of flats) so I can have my products delivered. How can I go about getting my house number added - it won't let me update it in my account online?

 

Thanks

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This message was authored by: MarkGoldsmith Answer

Message posted on ‎23 Sep 2026 04:05 PM

Re: Update address - delivery failed

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@arobbo93 Phone numbers can't be published on the forum. However if you scroll down to the bottom of the page and click the contact us button, if you follow the help flow it should eventually lead to a phone number being provided.

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Message posted on ‎23 Sep 2026 04:00 PM

Re: Update address - delivery failed

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@arobbo93 

You will need to call to get this address amended.

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Message posted on ‎23 Sep 2026 04:03 PM

Re: Update address - delivery failed

Thank you Caesarome, is there any number for this? I've trawled the internet but can't seem to find one to contact.

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This message was authored by: MarkGoldsmith Answer

Message posted on ‎23 Sep 2026 04:05 PM

Re: Update address - delivery failed

Posted by a Superuser, not a Sky employee. Find out more

@arobbo93 Phone numbers can't be published on the forum. However if you scroll down to the bottom of the page and click the contact us button, if you follow the help flow it should eventually lead to a phone number being provided.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
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Message posted on ‎23 Sep 2026 04:10 PM

Re: Update address - delivery failed

@MarkGoldsmith Thanks, Mark - I think I have found a phone number. Fingers crossed I can get it sorted!

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