Unpaid bill

[Pabzy18]

I do not get paid until the end of the month and I'm currently working from can I be helped please . 

[Pabzy18]

Sorry I meant to say I'm currently working from home can someone help me please to get reinstated until I can pay it end of month Thank you 

[Daniel0210 · Accepted solution]

@Pabzy18 
🟢 If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟢 If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some useful advice …

🔹 https://www.sky.com/help/articles/cost-of-living-support

🔹 https://www.sky.com/help/articles/support-with-financial-difficulty

🔹 https://www.sky.com/help/articles/missed-payments-sky-glass

[GD1]

@Pabzy18  I'm afraid if Sky are unable to collect a direct debit on the due date they will try again 10 days later, if thi fails service will be restricted, regardless of whether you're working from home.

This policy applies to all customers, Sky won't reinstate service on the promise of a payment.

[Daniel0210]

@Pabzy18 
Services won’t be switched back on until the arrears Sky believe you owe have been paid and then you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

[Pabzy18]

Ok so they have before reinstated my account before to the end of the month it's due to me having different pay dates that this has happened. Thanks for your answers though.

[caesarome]

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@Pabzy18 wrote:

Ok so they have before reinstated my account before to the end of the month

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Did they do that after you called them, if so try doing this again. Just because they did it before does not mean they will do this again especiall;y if this keeps happening.

When you do get your services back you might want to give some thought to moving your billing date with Sky.