Unlink Old Sky ID

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to James_uk.

[Addie15]

Update-We are closing this session now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[James_uk]

Hi there,

I spoke to Sky support over the telephone and they managed to resolve the issue.

[DextersMum]

I have the same issue

[caesarome]

@DextersMum 

Have you tried this:

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@caesarome wrote:

If you login to your old account here:

https://www.sky.com/myaccount/my-details

Remove the email address from it, you will need to provide another but it doesn't matter what you use. Then log back out and the email address will then be unlinked aloowing you to use it with a new ID.

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[DextersMum]

I have tried that but it's been years since I used my old email address so I don't know the password. I tried doing the option of answering a question rather than emailing me a link but couldn't answer that either 🤷‍♀️

[caesarome]

@DextersMum 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

[Greenfingers001]

Thanks for escalating this. We’ve sent @DextersMum an invite to chat.

[AliJMurphy]

I have the exact same issue and am tearing my hair out trying to get answers from someone!  Online chat is less than helpful, the direct messaging function to Sky is ignored and when I managed to get through to someone on the phone they were rude and told me they couldn't help me.  So, I'm left without any help trying to get my old account unlinked and thus cannot use Sky VIP etc.  Help!!!

[caesarome]

@AliJMurphy 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.