Unknown payment

[Rhianna96]

Why am I being charged £10? My bill is not due until 14/04, and I already payed march

[Daniel0210 · Accepted solution]

@Rhianna96 
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

The breakdown of your online bill should tell you.

Any recent subscription changes resulting in a £10 Admin fee maybe? 

[caesarome]

@Rhianna96 

What does your bill show here that this £10 charge is for:

https://www.sky.com/bill/tv-broadband-talk

[DaveDrizen]

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@Rhianna96 wrote:

Why am I being charged £10? My bill is not due until 14/04, and I already payed march

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Is you payment from your direct debit or from Sky market place by card?

Have you recently added HBO max premium to your package that is £10  and would be taken  as a separate payment by Sky marketplace by debit or credit card. It unusual for Sky to take such a small amount as extra direct debit payment it usualy add on to next bill. But you need  to speak to Sky if can not see what was for.