Unable to view account online

[Sam496]

I have been signed out of account and now I am unable to sign in with email to access bills, roll data or view sky vip. I have tried to link sky id, but it tells me it is already linked. This has been like this for over a week

[caesarome]

@Sam496 

When you go to sign in what is happening ?

[Sam496]

I've managed to sign in now with email, but it says I need to link sky id, when I enter name and last 6 bank account number, it says it is already linked. But I cant view anything.

[caesarome]

@Sam496 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this so should happen sometime after 9am this morning.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[_Claire]

Thanks for escalating this. We’ve sent @Sam496 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.