Unable to link Sky ID to view bills

[alianddan2023]

Hi,

I'm a broadband customer and whenever I click on anything on the MySky page I get errors such as "this page is restricted", or "unfortunately we can't process your request online right now"... I'm just trying to view my bills and products.

For the latter, it gives me the option to "manage my account" and then "link your account", which I have tried through the broadband + talk tab. The page does not process after I enter the relevant information of postcode and another piece of info.

Oddly enough I was clicking other links to see what the issue might be and got an error "you need to be the primary account holder to book a home move" when clicking move home (which I do not need to do - just testing things).

The account is just me and my fiancee and as far as I'm aware this is the only enquiry we have.

Any ideas/assistance would be greatly appreciated.

Many thanks

Dan

[caesarome]

@alianddan2023 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @alianddan2023 to chat.