Unable to create a Direct Debit in MySky

[rw2012]

For some reason I am unable to change my bank details on MySky for my Streaming TV service. 

When entering the new details and clicking review I get: 

Change payment method unsuccessful

The details entered did not match. If you would like to enter new payment details, please click 'Try again'.

Details didn't match what? I tried the old bank details and I still get the same prompt. If it helps, they've screwed up the my name on the payment screen, it just shows Mr (my first name, lowercase), and thats it. 

Any thoughts anyone before I spend an age trying to get to a human on the phone?

[Mark39]

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@rw2012 wrote:

I tried the old bank details and I still get the same prompt. If it helps, they've screwed up the my name on the payment screen, it just shows Mr (my first name, lowercase), and thats it. 

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That's most likely the reason then. Are the details here correct: https://www.sky.com/mydetails/account-info

[rw2012]

Hi there, 

Yes, the details on that page appear correct, Firstname Surname all lowercase, and a Sky Glass account number. (I'm Stream, but will assume it's all the same ecosystem). 

[Mark39]

@rw2012 the name on your payment details must be pulled from somewhere else then. I think you'll have to call to get this fixed, I'm afraid.