Billed trice for broadband

[Colin190]

Iv been charged twice again for my broadband services tried to get through to sky on chat bot its useless

[Brill+Gill]

Hi @Colin190, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Colin190]

Has my refund been issued

[PandJ2020]

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@Colin190 wrote:
Has my refund been issued

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We don't know - what did Sky say to you when you spoke to them?

[Colin190]

They said a refund would be issued but on my account it says the money will be taken of my next bill saying in credit

[caesarome]

@Colin190 

If you were told on the chat you had with the messaging team that it has been issued thenh it should be with you between 3-5 working days.

[Colin190]

I was told that but it says my account is in credit £39.72 which will go off my next bill how can I speak to an sky employee on here

[lainys]

Hi there @Colin190 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141