Unable to change my account email address

[Goughie69]

I have logged in a number of different times trying to change the email address on the account and keep getting this error message - 

Your email address cannot be updated. Please try again later.

I suspect it is because the email address is linked to an old Sky account when I was a subscriber years ago. Now I have returned from BT and set up the new membership on a different email address but want to transfer it to the one I'm getting this message on.

[GD1]

@Goughie69   As you left Sky and then returned after being away for a year or more then your account will have been closed as you have discovered so you will need to set up a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

[caesarome]

---

@Goughie69 wrote:

I suspect it is because the email address is linked to an old Sky account when I was a subscriber years ago. Now I have returned from BT and set up the new membership on a different email address but want to transfer it to the one I'm getting this message on.

---

@Goughie69 

You might be right so try logging into the old Sky account and remove the email address from it as hopefully it should free it up to be used with your current one.