03 Feb 2025 10:58 PM
Everytime I try to add a package or anything new it tells me my account is restricted I have no outstanding balance and even if I click through the process it tells me I'm all up to date it's really frustrating
04 Feb 2025 08:39 AM
Posted by a Sky employeeHi there, @Amalandfarouk. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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