03 Feb 2025 11:10 PM
Sky have sent email to say that a refund has been sent to me on the 14/1/25 but I have not received it despite me ringing them since then and an investigation by the sky team who deal with refunds. I have rang my bank and they say that nothing has been received from sky but sky say they have sent the refund
04 Feb 2025 08:39 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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