Refund not received

[Karen196509]

Sky have sent email to say that a refund has been sent to me on the 14/1/25 but I have not received it despite me ringing them since then and an investigation by the sky team who deal with refunds. I have rang my bank and they say that nothing has been received from sky but sky say they have sent the refund 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147