Unable to access account

[Mr+Marshazz]

I am unable to access my account information via the My Sky app, website or Sky Q box. I get error messages such as

 

 It also appears to be stopping me getting into Sky marketplace or to sign up for Discovery Plus. I've had several calls to the helpline but they haven't been able to resolve the issue. It appears it is logging me into the wrong account number.  I been with Sky for many years and never left, so should still be on my original account number. Can I please get some help to resolve this issue so that I can see my account information like upcoming bills and sign up for Discovery Plus.

[caesarome]

@Mr+Marshazz 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Mr+Marchazz an invite to chat 🙂 

[Tom-W19]

After speaking with Mr+Marshazz we checked the account and advised to call and speak with the dedicated Sky ID Team to get the account fully unlinked and the ID reset.

It was a pleasure speaking with you Mr+Marshazz and thanks again.