Unable to Access Bills

[Matthew+Edward]

Hello, 

whenever I attempt to look at my recent bills, I am given an error message which says "this page is restricted" with the word "unauthorised" at the top. I am signed in on the correct account.

I have had a look around for a solution, but it seems that a private chat with someone from Sky is the only option. Any help would be appreciated.

[caesarome]

@Matthew+Edward 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Matthew+Edward]

Thank you.

[Tom-W19]

Thanks for escalating. We've sent an invite to Matthew+Edward.

[Addie15]

Update-We are closing this chat session now as this query is resolved. If there is anything else we can help with, please do not hesitate to reach out. Thanks.