0
Discussion topic: Two step verification
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This message was authored by: parkykow
Message posted on 03 Mar 2026 09:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Two step verification
Trying for days to get the mobile no changed,but keep sending to old no any suggestions
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
This message was authored by: Mark39
Posted by a Superuser, not a Sky employee.
Find out more
Message posted on 03 Mar 2026 09:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Two step verification
@parkykow changing your mobile number involves a Verification Code first being sent to your old number.
If you no longer have access to the old number, you'll have to turn off 2 step verification by logging in with your Recovery Code, which you should have a separate note of. You can then set up 2 step verification again, with your new mobile number
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page