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Discussion topic: Two step verification

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This message was authored by: parkykow

Two step verification

Trying for days to get the mobile no changed,but keep sending to old no any suggestions
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This message was authored by: Mark39

Re: Two step verification

Posted by a Superuser, not a Sky employee. Find out more

@parkykow changing your mobile number involves a Verification Code first being sent to your old number.

 

If you no longer have access to the old number, you'll have to turn off 2 step verification by logging in with your Recovery Code, which you should have a separate note of. You can then set up 2 step verification again, with your new mobile number

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