Two separate bills coming out?

[skillzey]

Is there idea why i have two separate bills coming out one for Streaming TV & the other is for the broadband.

Is there anyway theses can be merged together i find it pointless that they come out separate.

[Brill+Gill]

Hi @skillzey, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[skillzey]

Why does it need to be in a private message though?

[Mark39]

@skillzey because Sky can't help you without first verifying your identity, which clearly isn't something that can be done in a public forum

[skillzey]

Oh I Didn't know that im new here i have replied to message though 

[TimmyBGood]

@skillzey 

With Sky, broadband and subscription television are two different products with separate contracts and billing, even when sold together during the same transaction.

[skillzey]

• So they can't be merged into one payment coming out.. I might aswell put them both on same date to come out maybe easier 

[GD1 · Accepted solution]

@skillzey  You will be able to change the payment dates after 2 desperate months payment have been collected.

Any payment date adjustments will affect the monthly amount of the following months bill as the amount of days of the next bill will be higher or lower depending on which date you currently pay compared to your new date.