Trying to upgrade online but keep getting a message saying technical error

[1mrscrabb]

I've tried multiple times through the app and via desktop website 

[caesarome]

@1mrscrabb 

If you can't upgrade online then the only option available is to call Sky and have them place the order for you.

[Tom-W19]

Hi 1mrscrabb

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update – We are still looking to help you 1mrscrabb. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Lisa-P1987 · Accepted solution]

Update – Thanks for chatting to us again 1mrscrabb. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂