Trying to update home address but it says i am not primary account holder

[Whoopma]

Have been trying to update my home address but it says I'm not primary account holder even though I'm a 24 year diamond account holder

[caesarome]

@Whoopma 

What services from Sky do you have ?

[Whoopma]

Sky Q, apparently I have 2 sky ID'S  one of which possibly being my original I cannot remember the security question for, it asks me to reset password but that only happens for the second id that I cannot change address with

[caesarome]

A Sky Q address can only be changed by contacting Sky as you wouldn't be able to do this online anyway.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[Greenfingers001]

Thanks for escalating this. We’ve sent @Whoopma an invite to chat.