Trying to set up direct debit

[Emma2422]

I'm trying to set up a direct debit for a new TV and broadband package as I am just moving into a new house. I get right to the end and when I set up my direct debit it keeps telling me to 'check my account information'. I have even tried different bank accounts but to no avail. How can I resolve this and get my direct debit set up so I can receive my router and sky stream?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147