Trying to return equipment

[SkyCustomer78910]

Hi,

One of your telephone people said that they would send out packaging for me to return your Sky router.

But I still haven't recieved it. It's ridiculous that I have to keep chasing you for this. At this point I should charge you admin fees.

Please send packaging so I can return your equipment.

Michael.

[Daniel0210 · Accepted solution]

@SkyCustomer78910 

Not us. You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers.

If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[SkyCustomer78910]

Thank you for the advice. I'll wait an additional 14 days. Should they fail to send out the correct packaging, I'll post it in a taped up bag for life carrier bag padded with additional carrier bags / junk mail. That should fit within their parcel dimentions for the free return label. After all, I'm not being paid to sit in a phone cue. Last time it was over an hour!

[PandJ2020]

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@SkyCustomer78910 wrote:

Thank you for the advice. I'll wait an additional 14 days. Should they fail to send out the correct packaging, I'll post it in a taped up bag for life carrier bag padded with additional carrier bags / junk mail. That should fit within their parcel dimentions for the free return label. After all, I'm not being paid to sit in a phone cue. Last time it was over an hour!

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Bear in mind you are contractually bound to return the equipment and have agreed to pay a non-return charge if you don't.

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment?DCMP=emc-Help-ec-Contact...