This discussion topic has been answered Discussion topic: How much will I be charged if I return the equipment before activation and use

This message was authored by: Sammy143 · ‎09 Dec 2025

I have had tv delivered but have changed my mind. How much will I be charged and how do I return?

This message was authored by: BenJoBanjo · ‎09 Dec 2025

@Sammy143 wrote:
I have had tv delivered but have changed my mind. How much will I be charged and how do I return?

Sky Glass has a £25 return fee. If you have taken the TV out of the box, take photos of it before you put it back so that you can prove the condition it left you in. There have been reports in the past of returns being damaged in transit back to Sky. You don't want to be stuck with a charge for damage you didn't do.

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This message was authored by: PandJ2020 · ‎09 Dec 2025

You have to call Sky to arrange a return.

I am just another Sky customer and my views are my own even if you don't like the answers

This message was authored by: caesarome · ‎09 Dec 2025

@Sammy143

You shouldn't be a charge anything for changing your mind as you can do if you are in the cooling off period so you need to call Sky as soon as possible about this.

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This message was authored by: BenJoBanjo · ‎09 Dec 2025

@Sammy143 wrote:
I have had tv delivered but have changed my mind. How much will I be charged and how do I return?

Sky Glass has a £25 return fee. If you have taken the TV out of the box, take photos of it before you put it back so that you can prove the condition it left you in. There have been reports in the past of returns being damaged in transit back to Sky. You don't want to be stuck with a charge for damage you didn't do.

This discussion topic has been answered Discussion topic: How much will I be charged if I return the equipment before activation and use

How much will I be charged if I return the equipment before activation and use

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