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Discussion topic: Took money

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Ellie+Tasker
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This message was authored by Ellie+Tasker This message was authored by: Ellie+Tasker

Took money

‎23 Dec 2022 03:08 PM

I payed my sky mobile bill on the 21st and you have them took another £28 out my bank via direct debit which I have not even set up for my mobile 

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Mark39
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This message was authored by Mark39 This message was authored by: Mark39

Re: Took money

‎23 Dec 2022 03:17 PM - last edited: ‎23 Dec 2022 03:34 PM

Posted by a Superuser, not a Sky employee. Find out more

Sky will use whatever payment details they have for you, as per the terms of the contract you agreed to. It's unwise to make manual payments unless requested by Sky.

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caesarome
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Re: Took money

‎23 Dec 2022 04:04 PM

Posted by a Superuser, not a Sky employee. Find out more

The payment you made might appear as a credit so will pay next months bill or you can call Sky to request that it is returned to you back that will not happen until sometime after Christmas now. 150 is the free number to use from your mobile to call them on.

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