Took money for a service I’ve not yet have

[Kiffy1]

So while I've started up a sky subscription I've not yet used it as there is a problem with connecting broadband to my property as a result I can't use the tv part of the package as it needs the internet to set it up and sky has took money for the tv part when I've not used it 

[Mark39]

Charging for Sky Stream commences automatically 3 weeks after delivery. It's not linked to your broadband service.

[caesarome]

@Kiffy1 

As explained here:

https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill

Important: Just so you know, if you don’t activate within 21 days of delivery, we’ll activate it automatically and your billing will start.