Too big bills

[AGNIESZKA5]

Hi.

I signed contract in February for £38 per months. From couple of months you charged me £41. I don't understand why??? 

[daveNOS]

@AGNIESZKA5 There was an annual price increase in April that applies to all customers, that will probably be why your bill has risen to £41.

[Daniel0210]

@AGNIESZKA5 
If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future

By the way ~ we are customers here. 

[PandJ2020]

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@AGNIESZKA5 wrote:

I signed contract in February for £38 per months. 

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The contract is not fixed price.  You agreed to certain terms and the key one being that prices may change (and have).

Your agreement is a discount relative to list price - and the list price changes (usually every April).

New customers are afforded '60 day price protection'.