This discussion topic has been answered Discussion topic: Title: Sky Broadband account help

This message was authored by: Martins_SKy · ‎01 Oct 2026

Hi, I recently got Sky Broadband and my broadband is active, but I cannot link my broadband account to my Sky iD.

The Sky system says it cannot find an account matching my details. I also don’t have my 12-digit Sky account number, and the alternative verification using my bank account details is not working.

I have tried the Sky Virtual Assistant several times, but it keeps sending me back to the same instructions.

Can someone please advise me how I can find my Sky account number or get my Broadband account linked to my Sky iD?

This message was authored by: caesarome · ‎01 Oct 2026

@Martins_SKy

Have you not had any emails or letters from Sky as they should have your account number on them ?

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This message was authored by: caesarome · ‎01 Oct 2026

@Martins_SKy

Have you not had any emails or letters from Sky as they should have your account number on them ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This discussion topic has been answered Discussion topic: Title: Sky Broadband account help

Title: Sky Broadband account help

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