Discussion topic: Time to my bill
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Message posted on 21 Nov 2024 10:24 AM
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							Time to my bill
						
					
					
				
			
		
	
			
	
	
	
	
	
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Message posted on 21 Nov 2024 10:26 AM
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							Re: Time to my bill
						
					
					
				
			
		
	
			
	
	
	
	
	
You are talking to customers here but what we can say for certainty is that if the bill isn't paid your services will be restricted until they are and if this happens to get them restored you would need to pay the bill in full and the next one if you were 2 weeks late or more in paying it. You would also need to setup a payment method on your account before your services would be restored.
If you pay by a direct debit and this fails Sky will try again 10 days later and it is only if the payment fails in this second attempt would your services be restricted
If you do pay by direct debit then you do not need to make any manual payment as this will not stop Sky from trying again after these 10 days.
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Message posted on 21 Nov 2024 10:27 AM - last edited: 21 Nov 2024 10:27 AM
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							Re: Time to my bill
						
					
					
				
			
		
	
			
	
	
	
	
	
@Andrew207 You're not talking to Sky customer services by posting here.
If you have a direct debit in place Sky will attempt payment on the due date, if this fails they normally attempt 10 days later, if that fails services will be restricted, this process can't be overidden by Sky staff.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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