Threatened with non return charges - equipment has been returned.

[Chesters24]

Not likely to ever be a customer again.

Equipment return has been acknowledge now you're saying we haven't sent it.

You emails include no way to reply, and we have to make these dumb community posts communicate digitally.

So somehow you have lost it and now we have to pay???

Absurd!!!

[Daniel0210]

@Chesters24 

Firstly community posts aren't dumb. We are mostly customers trying to help other customers and lots of queries get answered on here daily. Would you like your post escalating to a member of staff to see if they can help you? 

[Chesters24]

I would like to be able to reply to the email they sent me, so I can share account details and have them look straight at my account, without the back and forth in a public forum.  Or even use online chat rather than a bot that sends you round in circles or back to here.

A customer being sent to a public forum, to discuss incorrect or unfair charges on their account, to have to dance with other cutomers to get a sky employees attention......  well..... you will have to excuse the difference of opinion!

But failing that @Daniel0210 , then yes, the post being escalated would be appreciated.

[Daniel0210]

@Chesters24 

Sky don't use email as a general route for contact with Sky Customer Services. 

I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Chesters24 an invite to chat.

[Chesters24]

@Daniel0210 @Lisa-P1987 

Thank you for your help - now sorted.

I would still have been happier emailing, or getting to chat without this middle step.

However, overall it was resolved quicker than I thought it would be.